Learn about Balkan Campers’ cancellation policy, including refund options and rescheduling flexibility. Plan your campervan adventure with confidence. Read more!
The Renter has the right to terminate the Agreement in written form (hereinafter referred to as »Rental Cancellation«). The Owner has the right to cancellation reimbursement. The amount depends on the time of cancellation of the Rental Vehicle reservation, specified in the second paragraph of this article.
The amount of the Rental Cancellation depends on the date of written termination and shall be:
If the rental cancellation is given more than 30 days before the start of the rental period, Balkan Campers (Owner) returns 80% of the total rental amount to the Renter.
If the rental cancellation is given between 30 and 14 days before the start of the rental period, Balkan Campers (Owner) returns 60% of the total rental amount to the Renter.
If the rental cancellation is given between 13 and 7 days before the start of the rental period, Balkan Campers (Owner) returns 40% of the total rental amount to the Renter.
If the rental cancellation is given between 6 and 0 days before the start of the rental period, Balkan Campers (Owner) returns 0% of the total rental amount to the Renter.
IMPORTANT
We will issue a refund immediately after the rental cancelation and the renter will receive funds back to their account in the next few days.
When refunding, we will also calculate the difference in the commission charged by the online comic payment service provider. This usually ranges from 2 - 3.5%.